AO Glass - Frequently Asked Questions

  • Our drinkware is top-rack dishwasher safe. While hand-washing is recommended for more overall product care, both methods work for our glasses. With drinkware, tableware and all decorative pieces, using a small amount of glass cleaner on a microfiber cloth will remove residue. We recommend using isopropyl alcohol for any tough marks, and avoiding citrus-based cleaners that can sometimes leave fogginess or blemishes in the glass.

  • Generally, our glassware orders can take up to 7-9 days to ship, with extended timelines for larger, more involved pieces (e.g. Community Bowls, Graal bowls, etc.). For customers in the New England area, we recommend using UPS (as the delivery turnaround is usually within 48 hours). If you need expedited shipping, an update on tracking information, or order confirmation- please send an email to hello@aoglass.com

  • We do! We recently launched our “Group Glass Activities” program for groups, teams, companies, etc. Join us for exclusive retail hours, glassblowing demos, and activities with your party!

    Under the ‘Experience’ tab in the site header, you can find more information about the three different activity levels that we currently offer. If interested, please reach out to hello@aoglass.com and we would love to host you.

  • We do offer glassblowing classes! Our handblown glass experiences are available throughout the week. Please refer to the “Glassblowing Classes” tab underneath ‘Visit’ in our site header for the full schedule. All appointments can be made through that calendar, or gift certificates can be purchased for future redemption/booking. Regarding questions with classes, please reach out to classes@aoglass.com and we will get back to you as soon as we can. We hope that you will join us for a once in a lifetime experience!

  • Yes! Glassblowing is free to watch at the Studio, and we encourage all of our guests to join us in spectacting and learning more about our craft.

    Our Studio and Store are open from Monday through Friday (10am-3pm) and Saturday (10am-2pm). Usually, weekdays are the best time to watch production (with the exception of our brief 12:00 lunch break), but as an open studio- we are always happy to share our passion in any way that we can.

  • Our Studio is located at 416 Pine Street in Burlington, Vermont.

    The main entrance is directly behind SEABA (formerly Arts Riot) and we have an accessible entrance located in the back of our studio.

    For any accessibility questions, or concerns- please call us at (802) 540 - 1205 or email us at hello@aoglass.com

  • The team can be reached at hello@aoglass.com, and our studio/store phone number is (802) 540 - 0125 (please leave a message if no one answers!). We are always happy to converse online and in-person; feel free to visit the studio space if you’re local or visiting the area!

  • Our events vary depending on the month/time of year. For all AO Glass event updates, please refer to our “Upcoming Events” option under the “Experience” section in our site header. Additionally, follow us on social media and subscribe to our newsletter for all AO Glass events and promotional opportunities.